International Shipping & Returns
International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. Please note the table below reflects the average transit time but it may slightly vary at checkout based on a dynamic business day calculation.
| Country | Standard Transit Time (Business days after order placed) | Standard Shipping Fees | Express Transit Time (Business days after order placed) | Express Shipping Fees | Duty and Sales Tax |
|---|---|---|---|---|---|
| Australia | 11–17 | $16 AUD or free on orders $110 AUD+ | 7–9 | $35 or free on orders AU$210+ | Included |
| Austria | 8–11 | 10€ or free on orders 65€+ | 5–8 | 20€ or free on orders 130€+ | Included |
| Belgium | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Not included – payable at checkout |
| Canada | 8–12 | $8 CAD or free on orders $60 CAD+ | Standard only | Standard only | Partially included |
| Norway | Express only | Express only | 4–5 | 290kr or free on orders 1,445kr+ | Included |
| Denmark | 8–18 | 75kr or free on orders 480kr+ | 4–6 | 149kr or free on orders 965kr+ | Included |
| France | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Germany | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Mexico | 9–22 | MX$352 or free on orders MX$1,320+ | Standard only | Standard only | Included |
| Ireland | 8–12 | 10€ or free on orders 65€+ | 4–5 | 20€ or free on orders 130€+ | Included |
| Netherlands | — | 10€ or free on orders 65€+ | 5–7 | 20€ or free on orders 125€+ | Not included – payable at checkout |
| Italy | 8–17 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Philippines | Express only | Express only | 7–8 | 1,397₱ or free on orders 7,695₱+ | Optional |
| Poland | 7–11 | 46zł or free on orders 320zł+ | 5–8 | 115zł or free on orders 590zł+ | Included |
| Singapore | Express only | Express only | 6–7 | 34$ or free on orders 185$+ | Included |
| South Korea | Express only | Express only | 5–6 | ₩29,340 or free on orders ₩180,035+ | Not included – payable at checkout |
| Spain | 8–12 | 10€ or free on orders 65€+ | Standard only | Standard only | Included |
| Sweden | — | Express only | 4–5 | 239kr or free on orders 900kr+ | Included |
| Switzerland | Express only | Express only | 5–6 | 20fr or free on orders 125fr+ | Included |
| United Arab Emirates | Express only | Express only | 4–5 | AED136 or free on orders AED495+ | Included |
| Rest of World | 10–11 | Fees apply | 8–9 | Fees apply | Not included – payable at checkout |
Shipping
When can I expect to receive my Glossier package— are there currently processing or shipping delays?
Where does Glossier ship?
Are taxes and duties included in my order total?
Do you ship to PO Boxes?
My tracking details aren’t working, Can you help?
How can I edit my shipping address?
Are there limitations/restrictions with shipping certain products to my country?
Products
How can I find out more information about a product?
Are Glossier products suitable for my skin type?
Are Glossier products pregnancy-safe?
Are Glossier products cruelty-free?
Are Glossier products vegan?
Can I sell Glossier products in my own store?
Can you help with a product I bought from a third-party marketplace?
When is the next product launching?
I have a weird question and I want to talk to a person about it.
How can I get Glossier stickers?
Why aren’t all Glossier products available to be shipped to my location?
How do I send a gift card?
Where is Glossier available?
Returns & Exchanges
What’s your return policy?
How do I place a return or exchange?
How long does it take to receive a refund?
What should I do if I receive the wrong product?
Can I return a product I received as a gift?
How do I return a product I purchased from Glossier’s TikTok Shop?
International
International Shipping & Returns
International customers can browse and shop our website in their local currency by selecting their country from the dropdown menu in the main navigation. Please note the table below reflects the average transit time but it may slightly vary at checkout based on a dynamic business day calculation.
| Country | Standard Transit Time (Business days after order placed) | Standard Shipping Fees | Express Transit Time (Business days after order placed) | Express Shipping Fees | Duty and Sales Tax |
|---|---|---|---|---|---|
| Australia | 11–17 | $16 AUD or free on orders $110 AUD+ | 7–9 | $35 or free on orders AU$210+ | Included |
| Austria | 8–11 | 10€ or free on orders 65€+ | 5–8 | 20€ or free on orders 130€+ | Included |
| Belgium | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Not included – payable at checkout |
| Canada | 8–12 | $8 CAD or free on orders $60 CAD+ | Standard only | Standard only | Partially included |
| Norway | Express only | Express only | 4–5 | 290kr or free on orders 1,445kr+ | Included |
| Denmark | 8–18 | 75kr or free on orders 480kr+ | 4–6 | 149kr or free on orders 965kr+ | Included |
| France | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Germany | 8–12 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Mexico | 9–22 | MX$352 or free on orders MX$1,320+ | Standard only | Standard only | Included |
| Ireland | 8–12 | 10€ or free on orders 65€+ | 4–5 | 20€ or free on orders 130€+ | Included |
| Netherlands | — | 10€ or free on orders 65€+ | 5–7 | 20€ or free on orders 125€+ | Not included – payable at checkout |
| Italy | 8–17 | 10€ or free on orders 65€+ | 5–6 | 20€ or free on orders 130€+ | Included |
| Philippines | Express only | Express only | 7–8 | 1,397₱ or free on orders 7,695₱+ | Optional |
| Poland | 7–11 | 46zł or free on orders 320zł+ | 5–8 | 115zł or free on orders 590zł+ | Included |
| Singapore | Express only | Express only | 6–7 | 34$ or free on orders 185$+ | Included |
| South Korea | Express only | Express only | 5–6 | ₩29,340 or free on orders ₩180,035+ | Not included – payable at checkout |
| Spain | 8–12 | 10€ or free on orders 65€+ | Standard only | Standard only | Included |
| Sweden | — | Express only | 4–5 | 239kr or free on orders 900kr+ | Included |
| Switzerland | Express only | Express only | 5–6 | 20fr or free on orders 125fr+ | Included |
| United Arab Emirates | Express only | Express only | 4–5 | AED136 or free on orders AED495+ | Included |
| Rest of World | 10–11 | Fees apply | 8–9 | Fees apply | Not included – payable at checkout |
Are there limitations/restrictions with shipping certain products to my country?
Depending on your location, there may be restrictions to products that can be shipped to your location. For example, alcohol-based fragrance products are unable to be shipped to certain countries or may be required to be shipped express (and may incur additional fees or a free shipping threshold.) Please reach out to support@glossiervip.com if you have any questions about shipping restrictions.
What’s your return policy?
All returns must be processed within 30 days of receiving the order. The original order number must be provided to place a return, and you will be refunded in full to your original form of payment, excluding the cost of delivery except where otherwise required by law. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Please note, gift cards and Glossier Goods are final sale.
How do I place a return or exchange?
For international returns, please reach out to support@glossiervip.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest. Please note all returns must be initiated within 30 days of receiving the order.